What makes Pro­fes­sion­al Ser­vice Firms great: integri­ty, lis­ten­ing, and more.

The sec­ond half of the 100 Suc­cess Tips. Also at ChangeTh­is.

Major points from Mar­ti Bar­let­ta and Mar­garet Heffernan.

Tom tells a sto­ry of two men, who, by doing very dull things, have made lots of $$$.

When you inter­act with any­one out­side your orga­ni­za­tion, you are in sales.

Many bits of wis­dom on doing the best work you can.

Tom urges the adver­tis­ing indus­try to pay atten­tion to him and oth­ers like him.

For­mer Burg­er King chief Bar­ry Gib­bons says be any­thing oth­er than ordinary.

Tom says you’ll be amazed at the pay­off when you con­cen­trate on the customer.

An exam­ple of what might hap­pen if you treat your employ­ees like customers.

Improv­ing the appear­ance of a biz is wast­ed if work­er atti­tude isn’t upgrad­ed too.

Howard Schultz, Herb Kelle­her, Con­rad Hilton: Lessons for busi­ness suc­cess.Pow­er­Point, also.

The health­care indus­try high­lights the impact of kind­ness, with $0 investment.

Tom says that if you want to get any­thing done—then you are in sales.

Hap­py employ­ees mean hap­py cus­tomers. Video, also.

In this PDF, Tom fore­sees (TOTAL) Vic­to­ry of the Pro­fes­sion­al Ser­vice Firm.

Tom says, “PAY Incred­i­bly Well. Pur­sue DIVERSITY. Seek out THE STRANGE ONES.”

Tom’s all in favor of attack­ing your own sys­tems in order to bet­ter serve the customer.

Tom’s les­son from Con­rad Hilton is to be sure the lit­tle things get done.

Sev­en essen­tial pre­sen­ta­tions, stitched together.

Chal­lenges for health­care professionals.

Emerg­ing health­care real­i­ties in the third millennium.

DID WE MAKE A DRAMATIC, LASTING, GAME-CHANGING DIFFERENCE?

Thoughts on great sales­peo­ple. Longer: “Excel­lence Always, Stitched.” Also at ChangeTh­is.

Every­thing Tom learned about small busi­ness in the 25 years from 1981 to 2006.

Appen­dix, The Works. Tom’s selec­tion of wis­dom from others.

Qual­i­ty is the answer to “What’s the Point?”

Includes the themes of decen­cy; curios­i­ty; action; and try, fail, try again.

Lessons from wise lead­ers with H in their names.

Man­age­ment as alge­bra­ic func­tions, e.g., S = ƒ(…); “Suc­cess is a func­tion of …”

The response to the prob­lem invari­ably ends up being the real problem.

Every­one is in sales. Also at Change This.

“Tomato TomA[h]to!” A list of “They say… I say” con­trasts. Also at ChangeTh­is.

To lead is to be respon­si­ble for the growth of your fel­low humans.

Tom sug­gests adding how to apol­o­gize effec­tive­ly to your strate­gic strengths.

The reac­tion is often more a prob­lem than the orig­i­nal mis­step. Pow­er­Point, also.

Phi­los­o­phy of Dave Lin­iger (RE/MAX): Ensure the suc­cess of those who work for you.

Tom lists changes that have occurred and pre­dicts those that will occur—soon.

Have you called a cus­tomer? Thanked an employ­ee? Etc.

Strate­gic strength comes from main­tain­ing supe­ri­or­i­ty in tal­ent and execution.

Hire for atti­tude, char­ac­ter, and proven team­work more than for skill.

Tom shares thoughts on the reces­sion: Busi­ness is all about individuals.

Tom says treat inter­nal cus­tomers (work­force) bet­ter than exter­nal customers.

Tom presents an alter­na­tive to min­i­miz­ing Things Gone Wrong.

Tom argues in favor of the bril­liant come­back when com­pared to a per­fect record.

Tom presents his case for includ­ing thought­ful­ness in your vision statement.

Tom runs the num­bers on oppor­tu­ni­ties to build your net­work and solve problems.

The Dif­fer­ence, a book by Scott Page, avers that diverse groups often beat experts.

Tom argues for mar­ket­ing to the over-50 population.

A reminder from Tom that un-sexy solu­tions can be valu­able, even life saving.

Tom notes that in health­care a very lit­tle thing makes a BIG dif­fer­ence to patients.

Tom asserts that, in busi­ness, you must under­stand wom­en’s approach to relationships.

Tom’s 27 man­dates for thriv­ing in unsta­ble times. 

The Pro­fes­sion­al Ser­vice Firm is one of Tom’s stan­dards of Excellence.

Tom asks you to project your­self into the future and look back on your work’s impact.

The main ideas of Tom’s book Re-imag­ine!

First there were 25 tips; then 89; then 122. Try one pre­sen­ta­tion or all three.

Find 73 of Tom’s fave tips in this Pow­er­Point, e.g., social media, pow­er of algorithms.

The first half of the Suc­cess Tips. Also at ChangeTh­is.

Includ­ing chap­ters such as “And They Call It Sci­ence” and “Over-treat­ment.”

A look at qual­i­ty of care, tech­nol­o­gy, and the impor­tance of kindness.

One slide offers what Tom con­sid­ers 12 char­ac­ter­is­tics of suc­cess­ful businesses.

Tom tells us grand ges­tures aren’t always nec­es­sary, but the lit­tle things that matter.

Tom defines the aspi­ra­tion of orga­ni­za­tions: To be of service.

Tom claims that excel­lent orgs are “no less than cathedrals.”

TP: “What’ve you done in the past 24 hours to be of ser­vice to your organization?”

Tom tells why choos­ing first-line super­vi­sors is one of your most impor­tant decisions.

A 16-slide snap­shot of what Tom sees as impor­tant for thriv­ing in uncer­tain times.

Three trea­tis­es on lead­er­ship: The Leadership50, The Leadership25, and LeadershipSHORT.

Tom’s paragons of the action bias are pre­sent­ed here.

An exam­ple of how to remind cus­tomers of just how Excel­lent your ser­vice can be.

Old­er peo­ple have more dis­pos­able income. Why do mar­keters large­ly ignore them?

Tom sug­gests your busi­ness can stand out in a crowd­ed mar­ket­place with ser­vices added.

Re-imag­ine your business—with a focus on ser­vice to the customer.

32 ways to have cus­tomers who are more than engaged.