EIGHTEEN Number Ones
A one-pager giving top priorities in 18 categories for your path to Excellence.
The nub of leadership is “helping/inviting others to ‘Discover Their Greatness.’ ”
The One Thing You Need to Know: The good manager uses what’s unique about each employee.
Tom says you’ll be amazed by what you learn if you’re willing to do one very simple thing: Shut up.
Everybody Is a Salesperson
When you interact with anyone outside your organization, you are in sales.
Managing By Wandering Around
Tom expounds on one of his favorite basics from In Search of Excellence.
GTHOOTO (Get The Hell Out Of The Office)
In this video, Tom simplifies the Managing By Wandering Around strategy.
Build Your Legacy
Since only your legacy lives on, you must consciously build it from day one.
A leader’s principal obligation = Develop the skillset of everyone in the organization.
Project Leadership Excellence
42 points of reference for measuring your project leadership skills.
Ultimate Success Secrets
Respect, autonomy, and sky-high aspirations are the attributes that will bring you to success.
Tom speaks on creativity. Quoting Richard Florida, he calls it “the ultimate economic resource.”
Tom explains why who sits next to whom in your office can make a huge difference.
In this video, longtime fan Dave Wheeler asks how Tom came to focus on frontline managers.
Tom’s answer to: “How do you tailor your speech to a different audience every time?”
Tom replies to a question submitted by website visitor Keith Clark about finding inspiration on difficult days.
Tom says you’ll be amazed at the payoff when you concentrate on the customer.
Engage Your Brain
From Coyle’s The Talent Code: You’re more effective when engaged in your work.
American v. Southwest
An example of what might happen if you treat your employees like customers.
Invest in People
Improving the appearance of a biz is wasted if worker attitude isn’t upgraded too.
High Standard Deviation Enterprise
Getting WEIRD and staying WEIRD: Creating & Maintaining an HSDE.
Subtitle: “The New Economy’s Hidden Imperative.” Written 15 years ago, still relevant.
Boss-Free Implementation 2002
Prove your theory far from the top brass before you propose it to them.
Per Tom, one of the most important practices you can adopt is the apology.
Tuck In the Shower Curtain
Tom’s lesson from Conrad Hilton is to be sure the little things get done.
You Are the Company You Keep
You must hang out with interesting people who pull you into the future.
Includes: Implementation, Corporate Culture, Managing By Wandering Around, Design.
(REALLY!) First Things Before First Things
Chapter 4, The Works. Increase your ROI- in relationships.
The “Age of ‘BRAND YOU’/‘Me Inc.’ ”
Chapter 14, The Works. You MUST take charge of your own career.
Putting People First: A Moral Imperative
Chapter 8, The Works. People development is HYPER-IMPORTANT.
TIB (This I Believe) Long
Tom says: love the mess, work in Technicolor, embrace deviance, etc.
Tom Peters’ Lessons
Everything Tom learned about small business in the 25 years from 1981 to 2006.
All You Need to Know MASTER
Includes the themes of decency; curiosity; action; and try, fail, try again.
The Big 5
The art of listening is featured, with courtesy and appreciation as corollary behaviors.
How to conduct an interview to get the best people into your organization.
People (REALLY!) First
Chapter 6, The Works. An essential focus in an ever-changing world of work.
Visiting Novosibirsk, Siberia, in 2006 refreshed Tom’s passion for Excellence.
Recession Thoughts: Sacred Trust
To lead is to be responsible for the growth of your fellow humans.
Love office politics, but don’t lose sight of the big questions, like “Why am I here?”
The Power of Apology
Tom suggests adding how to apologize effectively to your strategic strengths.
Pay attention to words. “If you want an energetic place, use energetic language.”
Two Decisions a Year
Tom declares that your legacy is determined by the people you leave behind.
The 4 Most Important Words
In a blog comment, Tom discovered four words to use to empower your people.
“The Change Tsunami”: jobs; technology; globalization; and war, warfighting & security.
Angry People Make Change
Tom tells us that the single source of innovation is angry people.
Philosophy of Dave Liniger (RE/MAX): Ensure the success of those who work for you.
The Heart of Strategy
Strategic strength comes from maintaining superiority in talent and execution.
From the book Automate This: How Algorithms Came to Rule Our World, by Chris Steiner.
The Adaptive Organization
Hire for attitude, character, and proven teamwork more than for skill.
Debunking 6 Myths
Six superbly researched books attack six management/performance Foundation Myths.
You Are Your Calendar
If your calendar doesn’t reflect your stated priorities, you’re lying to yourself.
Tom advises you to take a temporary duty assignment (TDY) in the finance department.
Read These Books
Tom provides a must-read book list to help you with relationships in business.
Develop Internal Customers
Tom says treat internal customers (workforce) better than external customers.
Tom presents his case for including thoughtfulness in your vision statement.
12 x 20 = 240 Lunches Per Year
Tom runs the numbers on opportunities to build your network and solve problems.
Brand Equals Talent
In this video, Tom reminds us that branding efforts depend on an emphasis on the talent.
The Difference, a book by Scott Page, avers that diverse groups often beat experts.
Tom suggests you implement an Innovation Equality Day, when all departments do R&D.
In this video, find an easy-to-implement method to ensure innovation in your work.
The Power of “I’m Sorry”
Tom notes that in healthcare a very little thing makes a BIG difference to patients.
Advice on Writing and Communication
In this video, Tom discusses writing influences and public speaking.
Innovation in Large Companies
A question from website visitor Jack Webb, “Why don’t big companies innovate?”
Women & Relationships
Tom asserts that, in business, you must understand women’s approach to relationships.
In this 40-slide set from 2004 known as X04, Tom gives 10 points of Excellence.
Short Tour D’Horizon
Tom gives his view of the way the world of business works circa 2005 and beyond.
Irreducibles209, Sales122, This I Believe Master
Get lots of info in this three-in-one PowerPoint.
A mixed bag of subjects & quotes from Jack Welch, Nelson Mandela, and Mother Teresa.
The HR/Training Manifesto
“Who are we?” “What’s our story?” Every employee should know the answers.
73 Big Things
Find 73 of Tom’s fave tips in this PowerPoint, e.g., social media, power of algorithms.
The Big 8
Tom’s 8 universal truths of excellence in organizations, e.g., appreciating your people.
Including chapters such as “And They Call It Science” and “Over-treatment.”
Healthcare Horrors and Hope
A look at quality of care, technology, and the importance of kindness.
Cross-functional communication boils down to one extraordinarily simple variable.
Tom tells us grand gestures aren’t always necessary, but the little things that matter.
Don’t Use Standardized Forms
An NFL team wouldn’t use a standard HR assessment on their talent. And you?
Hire the Last One Percenters
Look for a special class of people who can’t rest until the job’s done.
TP: “What’ve you done in the past 24 hours to be of service to your organization?”
Moving Stuff Around
A slides presentation about how you can become a change agent by managing spaces.
Management Collective Behavior
The Arrangement of Human Affairs in Pursuit of Desired Outcomes.
State of Women in USA Business
A two-page challenge from Tom: How do women fare in your organization?
In Search of Excellence
A 3‑Generation Report Card: 20 years from publication, Tom looks back.
This PDF gives Tom’s prescription for education to prepare for work life today.
Tom tells why choosing first-line supervisors is one of your most important decisions.
Brand Outside = Vision, plan, marketing. Brand Inside = People, culture, character.
Three treatises on leadership: The Leadership50, The Leadership25, and LeadershipSHORT.
“Acknowledgement” may be the most important word in the English language, per Tom.
People (REALLY) First!
Do people come first in your organization? Measure yourself by Tom’s criteria.
Susan Cain: Quiet
Cain’s book inspired Tom to re-evaluate how we all see the non-talkers among us.
Tom highlights “the single most significant strategic strength” an organization can have.