Execution/The “All-Important Last 95%”
Chapter 1, The Works. Execution is where we should/MUST begin.
EIGHTEEN Number Ones
A one-pager giving top priorities in 18 categories for your path to Excellence.
Deep Employee Engagement/DEE
Engage your employees! Tom’s 1st message for 2019. Also known as Extreme Employee Engagement.
The nub of leadership is “helping/inviting others to ‘Discover Their Greatness.’ ”
The One Thing You Need to Know: The good manager uses what’s unique about each employee.
Brand, Design, and Differentiation
In 2009, LeadersIn filmed an interview with Tom. Find the video here.
Tom says you’ll be amazed by what you learn if you’re willing to do one very simple thing: Shut up.
Showing Up Matters
The Delaware team at the U.S. Constitutional Congress had great impact by just being there.
Start Something Dull
Tom tells a story of two men, who, by doing very dull things, have made lots of $$$.
Everybody Is a Salesperson
When you interact with anyone outside your organization, you are in sales.
Never Trash Your Competitors
A simple (but valuable) truth: Don’t stoop so low as to badmouth the competition.
Managing By Wandering Around
Tom expounds on one of his favorite basics from In Search of Excellence.
Recession Thoughts: 44 Strategies
On strategies to survive and thrive in the Recession, Tom gives 44 ideas.
GTHOOTO (Get The Hell Out Of The Office)
In this video, Tom simplifies the Managing By Wandering Around strategy.
Thoughts on Budget
Some of the most noted engineering projects in the world came in over budget.
Build Your Legacy
Since only your legacy lives on, you must consciously build it from day one.
Innovation IS Strategy
Talking points include: bias for action, innovate or die, strategy second.
A leader’s principal obligation = Develop the skillset of everyone in the organization.
Project Leadership Excellence
42 points of reference for measuring your project leadership skills.
Ultimate Success Secrets
Respect, autonomy, and sky-high aspirations are the attributes that will bring you to success.
Tom’s paean to small business, including steps to taking on the big guys: “WallopWalmart.”
Tom speaks on creativity. Quoting Richard Florida, he calls it “the ultimate economic resource.”
The TV show House inspired this list of desirable practices for businesses and leaders.
No Last Word
A Fortune piece about longterm risk in stock values inspired this short slides set.
Tom explains why who sits next to whom in your office can make a huge difference.
Gandhi says your life is your message. In this video, Tom says your brand is your story.
Pay Attention to Boomers
Tom urges the advertising industry to pay attention to him and others like him.
In this video, longtime fan Dave Wheeler asks how Tom came to focus on frontline managers.
Tom’s answer to: “How do you tailor your speech to a different audience every time?”
Tom replies to a question submitted by website visitor Keith Clark about finding inspiration on difficult days.
Former Burger King chief Barry Gibbons says be anything other than ordinary.
Tom says you’ll be amazed at the payoff when you concentrate on the customer.
Engage Your Brain
From Coyle’s The Talent Code: You’re more effective when engaged in your work.
American v. Southwest
An example of what might happen if you treat your employees like customers.
Invest in People
Improving the appearance of a biz is wasted if worker attitude isn’t upgraded too.
Kindness Is Free
The healthcare industry highlights the impact of kindness, with $0 investment.
A collection of rarely used slides ranging from China’s emergence to outsourcing.
In this video, Tom says you must “play politics” to get things done. PDF transcript attached.
Newpreneurs and the Economy
Tom discusses the economy circa 2009 and gives tips for “newpreneurs.”
Corporate Social Responsibility
In this video, Tom says that corporations must be part of the community.
Women and Boomers
Marketers continue to ignore the customers who are spending almost ALL the money.
High Standard Deviation Enterprise
Getting WEIRD and staying WEIRD: Creating & Maintaining an HSDE.
Subtitle: “The New Economy’s Hidden Imperative.” Written 15 years ago, still relevant.
Boss-Free Implementation 2002
Prove your theory far from the top brass before you propose it to them.
Pursue “Insanely Great”
Chapter 17, The Works. Extreme times call for extreme language—AND actions.
Excellence. NO EXCUSES! Appendix 1. Experiment out of the boss’s sight.
Watch Tom speak about reinvention in English with Brazilian Portuguese subtitles.
Managers of all kinds should supplement the “To-Do” list with the … “To-Don’t” list.
Per Tom, one of the most important practices you can adopt is the apology.
War on Systems
Tom’s all in favor of attacking your own systems in order to better serve the customer.
Tuck In the Shower Curtain
Tom’s lesson from Conrad Hilton is to be sure the little things get done.
You Are the Company You Keep
You must hang out with interesting people who pull you into the future.
A commentary on the developer of modal containerization and the effects of it.
Tom’s take on the subprime loans that plagued the housing market circa 2007–8.
Includes: Implementation, Corporate Culture, Managing By Wandering Around, Design.
(REALLY!) First Things Before First Things
Chapter 4, The Works. Increase your ROI- in relationships.
34 BFOs/Blinding Flashes of the Obvious
Chapter 5, The Works. So simple you may have forgotten.
The “Strategy First” Myth
Chapter 3, The Works. SEVEN (VERY) Questionable “Foundation Myths.”
The “Age of ‘BRAND YOU’/‘Me Inc.’ ”
Chapter 14, The Works. You MUST take charge of your own career.
Putting People First: A Moral Imperative
Chapter 8, The Works. People development is HYPER-IMPORTANT.
Small and Medium-Sized Enterprises
Chapter 9, The Works. Tom uses German Mittelstand as exemplars.
Chapter 12, The Works. A “pervasive design mindedness” affects, “well, everything.”
EXCELLENCE (Or Why Bother at All?)
Chapter 2, The Works. Excellence is … “YOUR CHOICE. PERIOD.”
Professional Service Firm “Model” as “Cure All”
Chapter 13, The Works. Profit internal customers too.
Points from Skin in the Game, by John Hammergren, CEO of McKesson Medical Supply Corp.
TIB (This I Believe) Long
Tom says: love the mess, work in Technicolor, embrace deviance, etc.
A collection including: CEOs Are Idiots and New Economy, New Biz Degrees, among others.
Appendix 5, Excellence. NO EXCUSES! Tips on how to connect to an audience.
Appendix 2, Excellence. NO EXCUSES! Execution is more important than business systems.
Tom Peters’ Lessons
Everything Tom learned about small business in the 25 years from 1981 to 2006.
All You Need to Know MASTER
Includes the themes of decency; curiosity; action; and try, fail, try again.
The Big 5
The art of listening is featured, with courtesy and appreciation as corollary behaviors.
Business Excellence in a Digital Age
Tom says business now is much the same as in 1982 when he co-wrote Search.
How to conduct an interview to get the best people into your organization.
A collection including “Ten Reasons to Get Up in the Morning” and “Summer of Soul.”
People (REALLY!) First
Chapter 6, The Works. An essential focus in an ever-changing world of work.
Hot Books/Recent Readings
Subjects include the personalized web, gamification, big data, etc.
The Problem Is Rarely the Problem
The response to the problem invariably ends up being the real problem.
Execution is the best strategy; an idea enhanced by Execution, by Bossidy and Charan.
Visiting Novosibirsk, Siberia, in 2006 refreshed Tom’s passion for Excellence.
Recession Thoughts: Sacred Trust
To lead is to be responsible for the growth of your fellow humans.
Love office politics, but don’t lose sight of the big questions, like “Why am I here?”
Personalization Is Important
Tom says put a personal touch into any presentation to form an all-important connection.
The Power of Apology
Tom suggests adding how to apologize effectively to your strategic strengths.
MBWA with Howard Shultz
Starbucks’ Schultz uses Tom’s favorite basic from In Search of Excellence.
Pay attention to words. “If you want an energetic place, use energetic language.”
Two Decisions a Year
Tom declares that your legacy is determined by the people you leave behind.
The 4 Most Important Words
In a blog comment, Tom discovered four words to use to empower your people.
“The Change Tsunami”: jobs; technology; globalization; and war, warfighting & security.
Philosophy of Dave Liniger (RE/MAX): Ensure the success of those who work for you.
The Heart of Strategy
Strategic strength comes from maintaining superiority in talent and execution.
From the book Automate This: How Algorithms Came to Rule Our World, by Chris Steiner.
The Adaptive Organization
Hire for attitude, character, and proven teamwork more than for skill.
Debunking 6 Myths
Six superbly researched books attack six management/performance Foundation Myths.
You Are Your Calendar
If your calendar doesn’t reflect your stated priorities, you’re lying to yourself.
Tom advises you to take a temporary duty assignment (TDY) in the finance department.
Read These Books
Tom provides a must-read book list to help you with relationships in business.
Out-Read the Other Guy
Tom talks about a key to success: reading. Stay informed and develop analytical skills.
You can plan indefinitely or move on to the business of implementing the plan.
The Getting-Things-Done MBA
Tom’s view on maximizing the implementation skills of your organization.
Recession Thoughts: Lending
Tom shares thoughts on the recession: Business is all about individuals.
Develop Internal Customers
Tom says treat internal customers (workforce) better than external customers.
The Problem with Perfection
Tom argues in favor of the brilliant comeback when compared to a perfect record.
Tom presents his case for including thoughtfulness in your vision statement.
12 x 20 = 240 Lunches Per Year
Tom runs the numbers on opportunities to build your network and solve problems.
Brand Equals Talent
In this video, Tom reminds us that branding efforts depend on an emphasis on the talent.
The Difference, a book by Scott Page, avers that diverse groups often beat experts.
Hold ‘Em and Fold ‘Em
In this video, Tom’s advice is to hang in longer than anyone else thinks is wise.
Tom suggests you implement an Innovation Equality Day, when all departments do R&D.
In this video, find an easy-to-implement method to ensure innovation in your work.
The Power of “I’m Sorry”
Tom notes that in healthcare a very little thing makes a BIG difference to patients.
The Story Is More Powerful Than the Brand
Tom describes just how powerful storytelling can be.
Best Practices, Love ‘Em and Hate ‘Em
Tom says best practices as business strategy can be effective, or not.
Advice on Writing and Communication
In this video, Tom discusses writing influences and public speaking.
Innovation in Large Companies
A question from website visitor Jack Webb, “Why don’t big companies innovate?”
Women & Relationships
Tom asserts that, in business, you must understand women’s approach to relationships.
A look at The Breaking of Nations: Order and Chaos in the 21st Century, by Cooper.
The Solutions Imperative
This presentation from 2002 has many of Tom’s favorite quotes from that era.
Irreducibles209, Sales122, This I Believe Master
Get lots of info in this three-in-one PowerPoint.
Short Tour D’Horizon
Tom gives his view of the way the world of business works circa 2005 and beyond.
The HR/Training Manifesto
“Who are we?” “What’s our story?” Every employee should know the answers.
A mixed bag of subjects & quotes from Jack Welch, Nelson Mandela, and Mother Teresa.
73 Big Things
Find 73 of Tom’s fave tips in this PowerPoint, e.g., social media, power of algorithms.
The Death Knell for Ordinary
Pursuing Difference: 9 tactics for putting yourself ahead of the pack.
Following a visit to Taiwan, Tom’s musings on how an entire city can brand itself.
Healthcare Horrors and Hope
A look at quality of care, technology, and the importance of kindness.
Connectivity via the Internet: the accompanying advances, changes, and challenges.
The Business 12
One slide offers what Tom considers 12 characteristics of successful businesses.
The Big 8
Tom’s 8 universal truths of excellence in organizations, e.g., appreciating your people.
These slides give Tom’s view of problems in the healthcare industry circa 2004.
Including chapters such as “And They Call It Science” and “Over-treatment.”
Tom suggests Master of Metabolic Management, Doctor of Enthusiasm, and more.
Cross-functional communication boils down to one extraordinarily simple variable.
It Can Happen Anywhere
Tom answers the question, “How can what you describe work in my little shop?”
Tom tells us grand gestures aren’t always necessary, but the little things that matter.
Don’t Use Standardized Forms
An NFL team wouldn’t use a standard HR assessment on their talent. And you?
Hire the Last One Percenters
Look for a special class of people who can’t rest until the job’s done.
TP: “What’ve you done in the past 24 hours to be of service to your organization?”
Moving Stuff Around
A slides presentation about how you can become a change agent by managing spaces.
Brand Outside = Vision, plan, marketing. Brand Inside = People, culture, character.
Three treatises on leadership: The Leadership50, The Leadership25, and LeadershipSHORT.
Tom tells why choosing first-line supervisors is one of your most important decisions.
Tom says you can’t compete with the biggest—instead set yourself apart. Be unique.
Management Collective Behavior
The Arrangement of Human Affairs in Pursuit of Desired Outcomes.
State of Women in USA Business
A two-page challenge from Tom: How do women fare in your organization?
In Search of Excellence
A 3‑Generation Report Card: 20 years from publication, Tom looks back.
Per Tom, design is the wellspring of Corporate Soul & the No.1 basis for competitive advantage.
This PDF gives Tom’s prescription for education to prepare for work life today.
Them vs. Us Master
A 16-slide snapshot of what Tom sees as important for thriving in uncertain times.
The Brand Called You
The article that started the personal branding movement, at FastCompany.com.
Susan Cain: Quiet
Cain’s book inspired Tom to re-evaluate how we all see the non-talkers among us.
Gain the competitive edge in branding your company by making it dramatically different.
“Acknowledgement” may be the most important word in the English language, per Tom.
People (REALLY) First!
Do people come first in your organization? Measure yourself by Tom’s criteria.
Tom highlights “the single most significant strategic strength” an organization can have.
An example of how to remind customers of just how Excellent your service can be.
Education for the Third Millennium
Tom gives his view of what’s wrong with education and how to improve it.
The PSF++ Solution
Tom suggests your business can stand out in a crowded marketplace with services added.
Boomers and Geezers
Older people have more disposable income. Why do marketers largely ignore them?
The “Have You” 50 plus XF 50
A PowerPoint of Have You 50 paired with XF (Cross-Functional) 50.