Excellence Oath & Credo
Serving customers comes from serving those who serve the customer.
People (REALLY) First!
Do people come first in your organization? Measure yourself by Tom’s criteria.
Innovation IS Strategy
Talking points include: bias for action, innovate or die, strategy second.
Innovate or Perish (PAI Summary)
10 ideas for pumping up innovation in your organization.
The Innovation 121
Appendix 4, Excellence. NO EXCUSES! Accept failure; always go for the Wow!
A leader’s principal obligation = Develop the skillset of everyone in the organization.
The Top 50 “Have Yous”
Have you called a customer? Thanked an employee? Etc.
Including chapters such as “And They Call It Science” and “Over-treatment.”
Tom highlights “the single most significant strategic strength” an organization can have.
Healthcare for the 21st Century
Emerging healthcare realities in the third millennium.
The Marti and Margaret Show
Major points from Marti Barletta and Margaret Heffernan.
Subtitle: “The New Economy’s Hidden Imperative.” Written 15 years ago, still relevant.
State of Women in USA Business
A two-page challenge from Tom: How do women fare in your organization?
Business Excellence in a Digital Age
Tom says business now is much the same as in 1982 when he co-wrote Search.
Hot Books/Recent Readings
Subjects include the personalized web, gamification, big data, etc.
Bhide’s Venturesome Economy
This 5‑slide set outlines important points from Amar Bhidé’s book.
An example of how to remind customers of just how Excellent your service can be.
The PSF++ Solution
Tom suggests your business can stand out in a crowded marketplace with services added.
Beyond the Knowledge Economy
Re-imagine your business—with a focus on service to the customer.
Gain the competitive edge in branding your company by making it dramatically different.
The Heart of Branding
With news in real time on the Web, you must protect your brand image.
Brand Equals Talent
In this video, Tom reminds us that branding efforts depend on an emphasis on the talent.
This PDF gives Tom’s prescription for education to prepare for work life today.
Education for the Third Millennium
Tom gives his view of what’s wrong with education and how to improve it.