Excellence Now

Strategy

Great PSFs

What makes Pro­fes­sion­al Ser­vice Firms great: integri­ty, lis­ten­ing, and more.

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100 Ways to Succeed/Make Money, 51–100

The sec­ond half of the 100 Suc­cess Tips. Also at ChangeTh­is.

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Showing Up Matters

The Delaware team at the U.S. Con­sti­tu­tion­al Con­gress had great impact by just being there.

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Start Something Dull

Tom tells a sto­ry of two men, who, by doing very dull things, have made lots of $$$.

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Recession Thoughts: 44 Strategies

On strate­gies to sur­vive and thrive in the Reces­sion, Tom gives 44 ideas.

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Thoughts on Budget

Some of the most not­ed engi­neer­ing projects in the world came in over bud­get.

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Build Your Legacy

Since only your lega­cy lives on, you must con­scious­ly build it from day one.

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New Old Basics

A bare-bones out­line of busi­ness wis­dom.

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Innovation NEW—Short

Rethink your idea of inno­va­tion. See also “Inno­va­tion Tac­tics.”

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The Planning 50

Tom presents pros and cons of plan­ning, sys­tems, and mea­sures.

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Innovation IS Strategy

Talk­ing points include: bias for action, inno­vate or die, strat­e­gy sec­ond.

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Jim’s Plus

Tom’s paean to small busi­ness, includ­ing steps to tak­ing on the big guys: “Wal­lop­Wal­mart.”

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Tough Times

Tom’s advice for tough times: “Win With the ‘2Es.’ Exe­cu­tion. Excel­lence.”

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Brushcutting, Spontaneous Discovery & Hayek

Tom’s per­son­al saga of spon­ta­neous dis­cov­ery.

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House

The TV show House inspired this list of desir­able prac­tices for busi­ness­es and lead­ers.

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Goals and Strategy

Tom gives his view of the impor­tant ele­ments of busi­ness suc­cess.

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Off-Shoring Manifesto

Twen­ty hard truths about pit­falls and oppor­tu­ni­ties. Also at ChangeTh­is.

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Space Matters

Tom explains why who sits next to whom in your office can make a huge dif­fer­ence.

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Bias for Action Video

Tom revis­its the first of the basics from In Search of Excel­lence.

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Be Extraordinary

For­mer Burg­er King chief Bar­ry Gib­bons says be any­thing oth­er than ordi­nary.

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Customer Loyalty

Tom says you’ll be amazed at the pay­off when you con­cen­trate on the cus­tomer.

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Invest in People

Improv­ing the appear­ance of a biz is wast­ed if work­er atti­tude isn’t upgrad­ed too.

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Kindness Is Free

The health­care indus­try high­lights the impact of kind­ness, with $0 invest­ment.

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Organizational Excellence

Serve your exter­nal cus­tomers by serv­ing your employ­ees first. PPT also.

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Passion!

Tom makes the case for hir­ing for pas­sion over expe­ri­ence.

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MicroPowerPoint

A col­lec­tion of rarely used slides rang­ing from China’s emer­gence to out­sourc­ing.

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Yes, You Are in Sales!

Tom says that if you want to get any­thing done—then you are in sales.

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Excellence Always Video

If not excel­lence, what else should you be doing with your time, your life? Pow­er­Point, also.

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Start-up Advice for Newpreneurs

This video was made after the Aliba­ba New­pre­neur of the Year event, 2009.

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Newpreneurs and the Economy

Tom dis­cuss­es the econ­o­my cir­ca 2009 and gives tips for “new­pre­neurs.”

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11H

Tom’s col­lec­tion of wis­dom from H-named sources now totals 11.

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Corporate Social Responsibility

In this video, Tom says that cor­po­ra­tions must be part of the com­mu­ni­ty.

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Women and Boomers

Mar­keters con­tin­ue to ignore the cus­tomers who are spend­ing almost ALL the mon­ey.

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PSF Unbound

In this PDF, Tom fore­sees (TOTAL) Vic­to­ry of the Pro­fes­sion­al Ser­vice Firm.

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Talent

Tom says, “PAY Incred­i­bly Well. Pur­sue DIVERSITY. Seek out THE STRANGE ONES.”

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Women Roar

Sub­ti­tle: “The New Economy’s Hid­den Imper­a­tive.” Writ­ten 15 years ago, still rel­e­vant.

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Boss-Free Implementation 2002

Prove your the­o­ry far from the top brass before you pro­pose it to them.

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Pursue “Insanely Great”

Chap­ter 17, The Works. Extreme times call for extreme language—AND actions.

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War on Systems

Tom’s all in favor of attack­ing your own sys­tems in order to bet­ter serve the cus­tomer.

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Tuck In the Shower Curtain

Tom’s les­son from Con­rad Hilton is to be sure the lit­tle things get done.

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Scale

Tom’s opin­ion of big com­pa­nies’ merg­ers.

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Containerization

A com­men­tary on the devel­op­er of modal con­tainer­iza­tion and the effects of it.

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Subprime Times

Tom’s take on the sub­prime loans that plagued the hous­ing mar­ket cir­ca 2007–8.

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CEOS Are Idiots

Tom intro­duces his list of mis­judg­ments made by CEOs.

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The Basics 57

Fifty-sev­en ideas to take you “From Action to Excel­lence.”

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Transformational Change

An out­line for dif­fer­en­ti­at­ing your busi­ness.

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Action NEW

Tom puts some new empha­sis on his bias for action.

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The Soft Edge

Appen­dix 3, Excel­lence. NO EXCUSES! Tom’s fore­word to Rich Karlgaard’s book.

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The “Strategy First” Myth

Chap­ter 3, The Works. SEVEN (VERY) Ques­tion­able “Foun­da­tion Myths.”

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Small and Medium-Sized Enterprises

Chap­ter 9, The Works. Tom uses Ger­man Mit­tel­stand as exem­plars.

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Cross-Functional Excellence

There is no Excel­lence with­out cross-func­tion­al Excel­lence.

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Professional Service Firm “Model” as “Cure All”

Chap­ter 13, The Works. Prof­it inter­nal cus­tomers too.

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TIB (This I Believe) Long

Tom says: love the mess, work in Tech­ni­col­or, embrace deviance, etc.

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Project 05

A col­lec­tion includ­ing: CEOs Are Idiots and New Econ­o­my, New Biz Degrees, among oth­ers.

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Professional Services Added

DID WE MAKE A DRAMATIC, LASTING, GAME-CHANGING DIFFERENCE?

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The PSF Is Everything

Run your busi­ness like a Pro­fes­sion­al Ser­vice Firm. Also in Project05.

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Systems Second

Appen­dix 2, Excel­lence. NO EXCUSES! Exe­cu­tion is more impor­tant than busi­ness sys­tems.

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Tom Peters’ Lessons

Every­thing Tom learned about small busi­ness in the 25 years from 1981 to 2006.

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All You Need to Know MASTER

Includes the themes of decen­cy; curios­i­ty; action; and try, fail, try again.

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Independent Retailer Edge

49 Points of poten­tial Dra­mat­ic Dif­fer­ence.

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Summer 04

A col­lec­tion includ­ing “Ten Rea­sons to Get Up in the Morn­ing” and “Sum­mer of Soul.”

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Wallop Walmart Plus

An out­line for small busi­ness begin­nings and suc­cess.

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The Strategy Baker’s Dozen

A baker’s dozen eter­nal ver­i­ties, such as: hire the best tal­ent.

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Innovation NEW—List

The basics from “Inno­va­tion NEW Short” in list form.

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XF (Cross-Functional) 50

Tom says that cross-func­tion­al min­gling is essen­tial to suc­cess!

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Organizations Serve

Tom envi­sions lead­ers in ser­vice to employ­ees … in pur­suit of prof­it.

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History of the 7S Model

Tom gives the sto­ry of the gen­e­sis of the McK­in­sey 7S Frame­work.

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X2

Excel­lence Two: Tom describes two things he obsess­es about.

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Equations

Man­age­ment as alge­bra­ic func­tions, e.g., S = ƒ(…); “Suc­cess is a func­tion of …”

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The Problem Is Rarely the Problem

The response to the prob­lem invari­ably ends up being the real prob­lem.

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111 Ridiculously Obvious Thoughts on Selling

Every­one is in sales. Also at Change This.

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Bossidy

Exe­cu­tion is the best strat­e­gy; an idea enhanced by Exe­cu­tion, by Bossidy and Cha­ran.

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Lessons from Baking Christmas Cookies

Tom finds a busi­ness les­son in every activ­i­ty!

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Colonel John Boyd

Col. John Boyd is one of Tom’s exem­plars of a bias for action.

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Re-imagine Manifesto

Tomato TomA[h]to!” A list of “They say… I say” con­trasts. Also at ChangeTh­is.

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Problem Isn’t the Problem

The reac­tion is often more a prob­lem than the orig­i­nal mis­step. Pow­er­Point, also.

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Key Question

A senior leader need not be the #1 strate­gist; he hires the #1 strate­gist.

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Angry People Make Change

Tom tells us that the sin­gle source of inno­va­tion is angry peo­ple.

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Building Success

Phi­los­o­phy of Dave Lin­iger (RE/MAX): Ensure the suc­cess of those who work for you.

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209 Irreducibles

209 truths that Tom finds unde­ni­able, such as: “We all have cus­tomers.”

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The Heart of Strategy

Strate­gic strength comes from main­tain­ing supe­ri­or­i­ty in tal­ent and exe­cu­tion.

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Recession 46

Forty-six “Secrets” and “Clever Strate­gies” for Deal­ing with the Great Reces­sion.

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The Adaptive Organization

Hire for atti­tude, char­ac­ter, and proven team­work more than for skill.

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Debunking 6 Myths

Six superbly researched books attack six management/performance Foun­da­tion Myths.

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Develop Internal Customers

Tom says treat inter­nal cus­tomers (work­force) bet­ter than exter­nal cus­tomers.

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TGW and TGR

Tom presents an alter­na­tive to min­i­miz­ing Things Gone Wrong.

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On Thoughtfulness

Tom presents his case for includ­ing thought­ful­ness in your vision state­ment.

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12 x 20 = 240 Lunches Per Year

Tom runs the num­bers on oppor­tu­ni­ties to build your net­work and solve prob­lems.

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Brand Equals Talent

In this video, Tom reminds us that brand­ing efforts depend on an empha­sis on the tal­ent.

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Hold ‘Em and Fold ‘Em

In this video, Tom’s advice is to hang in longer than any­one else thinks is wise.

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On People Turning 50

Tom argues for mar­ket­ing to the over-50 pop­u­la­tion.

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Best Practices, Love ‘Em and Hate ‘Em

Tom says best prac­tices as busi­ness strat­e­gy can be effec­tive, or not.

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Innovation in Large Companies

A ques­tion from web­site vis­i­tor Jack Webb, “Why don’t big com­pa­nies inno­vate?”

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Excellence: The Continuing Search

Pin up this one page in your office, refer to it fre­quent­ly.

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The Solutions Imperative

This pre­sen­ta­tion from 2002 has many of Tom’s favorite quotes from that era.

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Top 27: Twenty-seven Practical Ideas

Tom’s 27 man­dates for thriv­ing in unsta­ble times.

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Recession Secrets

Tom gives his advice on sur­viv­ing the reces­sion, and then thriv­ing.

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PSF 33

The Pro­fes­sion­al Ser­vice Firm is one of Tom’s stan­dards of Excel­lence.

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Revolutionary Government

In the wake of 9/11, Tom pon­ders how to fore­stall anoth­er attack.

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Step Out

Tom deliv­ers his edict that you must stand out or be stepped on.

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Legacy

Tom asks you to project your­self into the future and look back on your work’s impact.

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Irreducibles209, Sales122, This I Believe Master

Get lots of info in this three-in-one Pow­er­Point.

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The HR/Training Manifesto

Who are we?” “What’s our sto­ry?” Every employ­ee should know the answers.

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The Death Knell for Ordinary

Pur­su­ing Dif­fer­ence: 9 tac­tics for putting your­self ahead of the pack.

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22 First Things before First Things

A list of what Tom feels should be your first pri­or­i­ties.

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3H, H. Shultz, C. Hilton, and H. Kelleher

Three peo­ple whose wis­dom Tom loves! Video, also.

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73 Big Things

Find 73 of Tom’s fave tips in this Pow­er­Point, e.g., social media, pow­er of algo­rithms.

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Black Swan 44

From Nicholas Taleb’s The Black Swan, Tom culled 44 lessons for thriv­ing.

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Gleanings

A mixed bag of quotes on busi­ness merg­ers, writ­ing, fash­ion, med­ical errors, etc.

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China

Find out if any­thing Tom said about Chi­na in 2004 still has rel­e­vance. Or came true.

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100 Ways to Succeed/Make Money, 1–50

The first half of the Suc­cess Tips. Also at ChangeTh­is.

This I Believe

Tom’s 60 beliefs. You can find the PDF at ChangeTh­is, also, and the PPT here.

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Connect

Con­nec­tiv­i­ty via the Inter­net: the accom­pa­ny­ing advances, changes, and chal­lenges.

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The Business 12

One slide offers what Tom con­sid­ers 12 char­ac­ter­is­tics of suc­cess­ful busi­ness­es.

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On Enterprise

Tom defines the aspi­ra­tion of orga­ni­za­tions: To be of ser­vice.

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Servant Leadership

TP: “What’ve you done in the past 24 hours to be of ser­vice to your orga­ni­za­tion?”

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Moving Stuff Around

A slides pre­sen­ta­tion about how you can become a change agent by man­ag­ing spaces.

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Web World

In 2002, Tom called the Web “THE 100% SOLUTIONTHE WHOLE NINE YARDS.”

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Adding Value

Tom says you can’t com­pete with the biggest—instead set your­self apart. Be unique.

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Them vs. Us Master

A 16-slide snap­shot of what Tom sees as impor­tant for thriv­ing in uncer­tain times.

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Sorry, Jack, Fortune

Tom has a one-sided dis­cus­sion with Jack Welch.

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60 TIB* (*This I Believe)

Tom’s 60th birth­day inspired this list of beliefs.

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Leadership 3

Three trea­tis­es on lead­er­ship: The Leadership50, The Leadership25, and Lead­er­ship­SHORT.

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Collins

Tom out­lines a few dif­fer­ences between his think­ing and Jim Collins’s Good To Great.

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The Brand Called You

The arti­cle that start­ed the per­son­al brand­ing move­ment, at FastCompany.com.

Susan Cain: Quiet

Cain’s book inspired Tom to re-eval­u­ate how we all see the non-talk­ers among us.

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Beyond the Knowledge Economy

Re-imag­ine your business—with a focus on ser­vice to the cus­tomer.

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32 Customer Entanglement Strategies

32 ways to have cus­tomers who are more than engaged.

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