Excellence Now

Service

Great PSFs

What makes Pro­fes­sion­al Ser­vice Firms great: integri­ty, lis­ten­ing, and more.

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100 Ways to Succeed/Make Money, 51–100

The sec­ond half of the 100 Suc­cess Tips. Also at ChangeTh­is.

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The Marti and Margaret Show

Major points from Mar­ti Bar­let­ta and Mar­garet Hef­fer­nan.

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Start Something Dull

Tom tells a sto­ry of two men, who, by doing very dull things, have made lots of $$$.

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Everybody Is a Salesperson

When you inter­act with any­one out­side your orga­ni­za­tion, you are in sales.

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Self-Determination

Many bits of wis­dom on doing the best work you can.

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Pay Attention to Boomers

Tom urges the adver­tis­ing indus­try to pay atten­tion to him and oth­ers like him.

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Be Extraordinary

For­mer Burg­er King chief Bar­ry Gib­bons says be any­thing oth­er than ordi­nary.

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Customer Loyalty

Tom says you’ll be amazed at the pay­off when you con­cen­trate on the cus­tomer.

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American v. Southwest

An exam­ple of what might hap­pen if you treat your employ­ees like cus­tomers.

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Invest in People

Improv­ing the appear­ance of a biz is wast­ed if work­er atti­tude isn’t upgrad­ed too.

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The 3H Video

Howard Schultz, Herb Kelle­her, Con­rad Hilton: Lessons for busi­ness suc­cess.Pow­er­Point, also.

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Kindness Is Free

The health­care indus­try high­lights the impact of kind­ness, with $0 invest­ment.

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Yes, You Are in Sales!

Tom says that if you want to get any­thing done—then you are in sales.

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The Customer Comes Second

Hap­py employ­ees mean hap­py cus­tomers. Video, also.

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PSF Unbound

In this PDF, Tom fore­sees (TOTAL) Vic­to­ry of the Pro­fes­sion­al Ser­vice Firm.

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Talent

Tom says, “PAY Incred­i­bly Well. Pur­sue DIVERSITY. Seek out THE STRANGE ONES.”

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War on Systems

Tom’s all in favor of attack­ing your own sys­tems in order to bet­ter serve the cus­tomer.

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Tuck In the Shower Curtain

Tom’s les­son from Con­rad Hilton is to be sure the lit­tle things get done.

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Excellence Always, Stitched

Sev­en essen­tial pre­sen­ta­tions, stitched togeth­er.

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Healthcare Special Presentationn

Chal­lenges for health­care pro­fes­sion­als.

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Healthcare for the 21st Century

Emerg­ing health­care real­i­ties in the third mil­len­ni­um.

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Professional Services Added

DID WE MAKE A DRAMATIC, LASTING, GAME-CHANGING DIFFERENCE?

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Sales 25

Thoughts on great sales­peo­ple. Longer: “Excel­lence Always, Stitched.” Also at ChangeTh­is.

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Tom Peters’ Lessons

Every­thing Tom learned about small busi­ness in the 25 years from 1981 to 2006.

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Library of Best Quotes

Appen­dix, The Works. Tom’s selec­tion of wis­dom from oth­ers.

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Quality 136

Qual­i­ty is the answer to “What’s the Point?”

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All You Need to Know MASTER

Includes the themes of decen­cy; curios­i­ty; action; and try, fail, try again.

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9H

Lessons from wise lead­ers with H in their names.

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Equations

Man­age­ment as alge­bra­ic func­tions, e.g., S = ƒ(…); “Suc­cess is a func­tion of …”

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The Problem Is Rarely the Problem

The response to the prob­lem invari­ably ends up being the real prob­lem.

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111 Ridiculously Obvious Thoughts on Selling

Every­one is in sales. Also at Change This.

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Re-imagine Manifesto

Tomato TomA[h]to!” A list of “They say… I say” con­trasts. Also at ChangeTh­is.

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Recession Thoughts: Sacred Trust

To lead is to be respon­si­ble for the growth of your fel­low humans.

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The Power of Apology

Tom sug­gests adding how to apol­o­gize effec­tive­ly to your strate­gic strengths.

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Problem Isn’t the Problem

The reac­tion is often more a prob­lem than the orig­i­nal mis­step. Pow­er­Point, also.

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Building Success

Phi­los­o­phy of Dave Lin­iger (RE/MAX): Ensure the suc­cess of those who work for you.

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Healthcare 21

Tom lists changes that have occurred and pre­dicts those that will occur—soon.

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The Top 50 “Have Yous”

Have you called a cus­tomer? Thanked an employ­ee? Etc.

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The Heart of Strategy

Strate­gic strength comes from main­tain­ing supe­ri­or­i­ty in tal­ent and exe­cu­tion.

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The Adaptive Organization

Hire for atti­tude, char­ac­ter, and proven team­work more than for skill.

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Recession Thoughts: Lending

Tom shares thoughts on the reces­sion: Busi­ness is all about indi­vid­u­als.

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Develop Internal Customers

Tom says treat inter­nal cus­tomers (work­force) bet­ter than exter­nal cus­tomers.

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TGW and TGR

Tom presents an alter­na­tive to min­i­miz­ing Things Gone Wrong.

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The Problem with Perfection

Tom argues in favor of the bril­liant come­back when com­pared to a per­fect record.

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On Thoughtfulness

Tom presents his case for includ­ing thought­ful­ness in your vision state­ment.

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12 x 20 = 240 Lunches Per Year

Tom runs the num­bers on oppor­tu­ni­ties to build your net­work and solve prob­lems.

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Diversity Wins

The Dif­fer­ence, a book by Scott Page, avers that diverse groups often beat experts.

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On People Turning 50

Tom argues for mar­ket­ing to the over-50 pop­u­la­tion.

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Sock Solution

A reminder from Tom that un-sexy solu­tions can be valu­able, even life sav­ing.

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The Power of “I’m Sorry”

Tom notes that in health­care a very lit­tle thing makes a BIG dif­fer­ence to patients.

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Women & Relationships

Tom asserts that, in busi­ness, you must under­stand women’s approach to rela­tion­ships.

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Top 27: Twenty-seven Practical Ideas

Tom’s 27 man­dates for thriv­ing in unsta­ble times.

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PSF 33

The Pro­fes­sion­al Ser­vice Firm is one of Tom’s stan­dards of Excel­lence.

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Legacy

Tom asks you to project your­self into the future and look back on your work’s impact.

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Introduction to Re-imagine!

The main ideas of Tom’s book Re-imag­ine!

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The Sales 89

First there were 25 tips; then 89; then 122. Try one pre­sen­ta­tion or all three.

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73 Big Things

Find 73 of Tom’s fave tips in this Pow­er­Point, e.g., social media, pow­er of algo­rithms.

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100 Ways to Succeed/Make Money, 1–50

The first half of the Suc­cess Tips. Also at ChangeTh­is.

Healthcare Master

Includ­ing chap­ters such as “And They Call It Sci­ence” and “Over-treat­ment.”

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Healthcare Horrors and Hope

A look at qual­i­ty of care, tech­nol­o­gy, and the impor­tance of kind­ness.

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The Business 12

One slide offers what Tom con­sid­ers 12 char­ac­ter­is­tics of suc­cess­ful busi­ness­es.

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Courtesy Matters

Tom tells us grand ges­tures aren’t always nec­es­sary, but the lit­tle things that mat­ter.

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On Enterprise

Tom defines the aspi­ra­tion of orga­ni­za­tions: To be of ser­vice.

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Organizations as Cathedrals

Tom claims that excel­lent orgs are “no less than cathe­drals.”

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Servant Leadership

TP: “What’ve you done in the past 24 hours to be of ser­vice to your orga­ni­za­tion?”

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First-line Supervisors

Tom tells why choos­ing first-line super­vi­sors is one of your most impor­tant deci­sions.

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Them vs. Us Master

A 16-slide snap­shot of what Tom sees as impor­tant for thriv­ing in uncer­tain times.

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Leadership 3

Three trea­tis­es on lead­er­ship: The Leadership50, The Leadership25, and Lead­er­ship­SHORT.

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Grant Nelson Boyd Bossidy

Tom’s paragons of the action bias are pre­sent­ed here.

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Graniterock

An exam­ple of how to remind cus­tomers of just how Excel­lent your ser­vice can be.

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Boomers and Geezers

Old­er peo­ple have more dis­pos­able income. Why do mar­keters large­ly ignore them?

The PSF++ Solution

Tom sug­gests your busi­ness can stand out in a crowd­ed mar­ket­place with ser­vices added.

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Beyond the Knowledge Economy

Re-imag­ine your business—with a focus on ser­vice to the cus­tomer.

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32 Customer Entanglement Strategies

32 ways to have cus­tomers who are more than engaged.

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