Excellence Now

People

Discover Greatness

The nub of lead­er­ship is “helping/inviting oth­ers to ‘Dis­cov­er Their Great­ness.’”

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Reductionist Leadership

A quick self-assess­ment test to rate your own lead­er­ship skills.

PDF

Great PSFs

What makes Pro­fes­sion­al Ser­vice Firms great: integri­ty, lis­ten­ing, and more.

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41 Quotes

Tom’s Top 41 Quotes address atti­tude above all else as a key to Excel­lence.

PDF

100 Ways to Succeed/Make Money, 51–100

The sec­ond half of the 100 Suc­cess Tips. Also at ChangeTh­is.

PDF

Buckingham

The One Thing You Need to Know: The good man­ag­er uses what’s unique about each employ­ee.

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PXX

Two slides. Open the file to dis­cov­er what PXX means!

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Resilience

Inspired by The Black Swan, Tom describes why you should hire resilient peo­ple.

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Redux Redux Redux

Tom repeats him­self on the sub­ject of say­ing “thanks.”

PDF

Shut Up

Tom says you’ll be amazed by what you learn if you’re will­ing to do one very sim­ple thing: Shut up.

Video

Everybody Is a Salesperson

When you inter­act with any­one out­side your orga­ni­za­tion, you are in sales.

Video

Managing By Wandering Around

Tom expounds on one of his favorite basics from In Search of Excel­lence.

Video

GTHOOTO (Get The Hell Out Of The Office)

In this video, Tom sim­pli­fies the Man­ag­ing By Wan­der­ing Around strat­e­gy.

Video

Build Your Legacy

Since only your lega­cy lives on, you must con­scious­ly build it from day one.

Video

New Old Basics

A bare-bones out­line of busi­ness wis­dom.

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Moral Bedrock

A leader’s prin­ci­pal oblig­a­tion = Devel­op the skillset of every­one in the orga­ni­za­tion.

PDF

Project Leadership Excellence

42 points of ref­er­ence for mea­sur­ing your project lead­er­ship skills.

PDF

Cup Challenge

What mes­sage would you put on the side of a cof­fee cup?

PDF

Ultimate Success Secrets

Respect, auton­o­my, and sky-high aspi­ra­tions are the attrib­ut­es that will bring you to suc­cess.

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Dale Carnegie

What Tom gleaned from the clas­sic How to Win Friends and Influ­ence Peo­ple.

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TEDx

Tom speaks on cre­ativ­i­ty. Quot­ing Richard Flori­da, he calls it “the ulti­mate eco­nom­ic resource.”

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Off-Shoring Manifesto

Twen­ty hard truths about pit­falls and oppor­tu­ni­ties. Also at ChangeTh­is.

PDF

Thank-You Notes

Tom says, “Recog­ni­tion, appre­ci­a­tion, noth­ing gets you fur­ther.”

Video

Space Matters

Tom explains why who sits next to whom in your office can make a huge dif­fer­ence.

Video

Frontline Managers

In this video, long­time fan Dave Wheel­er asks how Tom came to focus on front­line man­agers.

Video

Tailoring Speeches

Tom’s answer to: “How do you tai­lor your speech to a dif­fer­ent audi­ence every time?”

Video

Inspiration

Tom replies to a ques­tion sub­mit­ted by web­site vis­i­tor Kei­th Clark about find­ing inspi­ra­tion on dif­fi­cult days.

Video

Bias for Action Video

Tom revis­its the first of the basics from In Search of Excel­lence.

Video

Customer Loyalty

Tom says you’ll be amazed at the pay­off when you con­cen­trate on the cus­tomer.

Video

Engage Your Brain

From Coyle’s The Tal­ent Code: You’re more effec­tive when engaged in your work.

Video

American v. Southwest

An exam­ple of what might hap­pen if you treat your employ­ees like cus­tomers.

Video

Invest in People

Improv­ing the appear­ance of a biz is wast­ed if work­er atti­tude isn’t upgrad­ed too.

Video

The 3H Video

Howard Schultz, Herb Kelle­her, Con­rad Hilton: Lessons for busi­ness suc­cess.Pow­er­Point, also.

Video

The Dream Manager

Tom explores the mes­sage from Cool Friend Matthew Kelly’s book, The Dream Man­ag­er.

Video

Yes, You Are in Sales!

Tom says that if you want to get any­thing done—then you are in sales.

Video

11H

Tom’s col­lec­tion of wis­dom from H-named sources now totals 11.

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The Customer Comes Second

Hap­py employ­ees mean hap­py cus­tomers. Video, also.

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PSF Unbound

In this PDF, Tom fore­sees (TOTAL) Vic­to­ry of the Pro­fes­sion­al Ser­vice Firm.

PDF

High Standard Deviation Enterprise

Get­ting WEIRD and stay­ing WEIRD: Cre­at­ing & Main­tain­ing an HSDE.

PDF

Talent

Tom says, “PAY Incred­i­bly Well. Pur­sue DIVERSITY. Seek out THE STRANGE ONES.”

PDF

Women Roar

Sub­ti­tle: “The New Economy’s Hid­den Imper­a­tive.” Writ­ten 15 years ago, still rel­e­vant.

PDF

Boss-Free Implementation 2002

Prove your the­o­ry far from the top brass before you pro­pose it to them.

PDF

Three-Minute Apologies

Per Tom, one of the most impor­tant prac­tices you can adopt is the apol­o­gy.

Video

Tuck In the Shower Curtain

Tom’s les­son from Con­rad Hilton is to be sure the lit­tle things get done.

Video

Scale

Tom’s opin­ion of big com­pa­nies’ merg­ers.

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You Are the Company You Keep

You must hang out with inter­est­ing peo­ple who pull you into the future.

Video

CEOS Are Idiots

Tom intro­duces his list of mis­judg­ments made by CEOs.

PDF

Transformational Change

An out­line for dif­fer­en­ti­at­ing your busi­ness.

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Action NEW

Tom puts some new empha­sis on his bias for action.

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Mini Presentations

Includes: Imple­men­ta­tion, Cor­po­rate Cul­ture, Man­ag­ing By Wan­der­ing Around, Design.

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Guerrilla Advantage

Agili­ty is the key.

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Excellence Always, Stitched

Sev­en essen­tial pre­sen­ta­tions, stitched togeth­er.

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(REALLY!) First Things Before First Things

Chap­ter 4, The Works. Increase your ROI- in rela­tion­ships.

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The Soft Edge

Appen­dix 3, Excel­lence. NO EXCUSES! Tom’s fore­word to Rich Karlgaard’s book.

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The “Age of ‘BRAND YOU’/‘Me Inc.’”

Chap­ter 14, The Works. You MUST take charge of your own career.

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Putting People First: A Moral Imperative

Chap­ter 8, The Works. Peo­ple devel­op­ment is HYPER-IMPORTANT.

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Cross-Functional Excellence

There is no Excel­lence with­out cross-func­tion­al Excel­lence.

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Leadership: 46 Scattershot Tactics

Chap­ter 16, The Works. Improve lead­er­ship effec­tive­ness.

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Tom Peters’ Purpose

Use your time at work to “max­i­mize human free­dom to cre­ate and serve.”

PDF

Respect PLUS

Lis­ten, solic­it work­ers’ opin­ions, and make respect your default atti­tude.

PDF

TIB (This I Believe) Long

Tom says: love the mess, work in Tech­ni­col­or, embrace deviance, etc.

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Talent 57

Orga­ni­za­tions exist to serve. Peri­od. Lead­ers live to serve. Peri­od.

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Professional Services Added

DID WE MAKE A DRAMATIC, LASTING, GAME-CHANGING DIFFERENCE?

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Sales 25

Thoughts on great sales­peo­ple. Longer: “Excel­lence Always, Stitched.” Also at ChangeTh­is.

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Tom Peters’ Lessons

Every­thing Tom learned about small busi­ness in the 25 years from 1981 to 2006.

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Library of Best Quotes

Appen­dix, The Works. Tom’s selec­tion of wis­dom from oth­ers.

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Quality 136

Qual­i­ty is the answer to “What’s the Point?”

PDF

All You Need to Know MASTER

Includes the themes of decen­cy; curios­i­ty; action; and try, fail, try again.

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The Big 5

The art of lis­ten­ing is fea­tured, with cour­tesy and appre­ci­a­tion as corol­lary behav­iors.

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9H

Lessons from wise lead­ers with H in their names.

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Interviewing Excellence

How to con­duct an inter­view to get the best peo­ple into your orga­ni­za­tion.

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Excellence Oath & Credo

Serv­ing cus­tomers comes from serv­ing those who serve the cus­tomer.

PDF

Symbolic Behavior

What’s essen­tial? Show­ing up!

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The Memories That Matter

Tom’s thoughts on how you’ll look back on your lega­cy.

PDF

The Strategy Baker’s Dozen

A baker’s dozen eter­nal ver­i­ties, such as: hire the best tal­ent.

PDF

Innovation 24

An ear­ly list of inno­va­tion tac­tics. There are now 121.

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XF (Cross-Functional) 50

Tom says that cross-func­tion­al min­gling is essen­tial to suc­cess!

PDF

Real People

Most work­ers have jobs and boss­es, and their days are not all about cre­ativ­i­ty.

PDF

Organizations Serve

Tom envi­sions lead­ers in ser­vice to employ­ees … in pur­suit of prof­it.

PDF

People (REALLY!) First

Chap­ter 6, The Works. An essen­tial focus in an ever-chang­ing world of work.

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Equations

Man­age­ment as alge­bra­ic func­tions, e.g., S = ƒ(…); “Suc­cess is a func­tion of …”

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First Things First

Focus on: cross-func­tion­al excel­lence and first-line man­age­ment.

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111 Ridiculously Obvious Thoughts on Selling

Every­one is in sales. Also at Change This.

PDF

Excellence Opener

Vis­it­ing Novosi­birsk, Siberia, in 2006 refreshed Tom’s pas­sion for Excel­lence.

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Re-imagine Manifesto

Tomato TomA[h]to!” A list of “They say… I say” con­trasts. Also at ChangeTh­is.

PDF

Listening and … Four Words

To engage your work­force, lis­ten and use four sim­ple words.

Video

Recession Thoughts: Sacred Trust

To lead is to be respon­si­ble for the growth of your fel­low humans.

Video

The Squint Test

Does your project team resemble—even slightly—the mar­ket it serves?

Video

Ulysses S. Grant

Lessons Tom gleaned from read­ing Grant by Jean Edward Smith.

PPT

Love Politics

Love office pol­i­tics, but don’t lose sight of the big ques­tions, like “Why am I here?”

Video

The Power of Apology

Tom sug­gests adding how to apol­o­gize effec­tive­ly to your strate­gic strengths.

Video

More On Brand You

Tom avers that tak­ing con­trol of your own career is not an option.

Video

Key Question

A senior leader need not be the #1 strate­gist; he hires the #1 strate­gist.

Video

Language Matters

Pay atten­tion to words. “If you want an ener­getic place, use ener­getic lan­guage.”

Video

Two Decisions a Year

Tom declares that your lega­cy is deter­mined by the peo­ple you leave behind.

Video

The 4 Most Important Words

In a blog com­ment, Tom dis­cov­ered four words to use to empow­er your peo­ple.

Video

Lead by Example

David D’Alessandro says “It’s always show time.” I.e., you lead by exam­ple.

Video

Enterprise* (*At Its Best)

Orga­ni­za­tions exist to serve. Also at Change This.

PDF

Leadership 11

The Change Tsuna­mi”: jobs; tech­nol­o­gy; glob­al­iza­tion; and war, warfight­ing & secu­ri­ty.

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Angry People Make Change

Tom tells us that the sin­gle source of inno­va­tion is angry peo­ple.

Video

Building Success

Phi­los­o­phy of Dave Lin­iger (RE/MAX): Ensure the suc­cess of those who work for you.

Video

The Top 50 “Have Yous”

Have you called a cus­tomer? Thanked an employ­ee? Etc.

PDF

Leadership 50

An updat­ed “Lead­er­ship 50: All Bases,” these slides out­line lead­er­ship best prac­tices.

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The Heart of Strategy

Strate­gic strength comes from main­tain­ing supe­ri­or­i­ty in tal­ent and exe­cu­tion.

PDF

Five or Fewer Words to the Wise

Tom’s def­i­n­i­tions of excel­lence in 5, 4, 3, 2, or 1 words.

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Algorithms

From the book Auto­mate This: How Algo­rithms Came to Rule Our World, by Chris Stein­er.

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The Adaptive Organization

Hire for atti­tude, char­ac­ter, and proven team­work more than for skill.

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Debunking 6 Myths

Six superbly researched books attack six management/performance Foun­da­tion Myths.

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Super TIB 25

Tom gives us the list of 25 truths he’s arrived at through­out his career.

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You Are Your Calendar

If your cal­en­dar doesn’t reflect your stat­ed pri­or­i­ties, you’re lying to your­self.

Video

TDY Finance

Tom advis­es you to take a tem­po­rary duty assign­ment (TDY) in the finance depart­ment.

Video

Read These Books

Tom pro­vides a must-read book list to help you with rela­tion­ships in busi­ness.

Video

Thinking Out Loud

A slides file of excerpts from Clive Thomp­son, in the Atlantic, Oct ’13.

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Cause, Space, Decency

Sev­en slides on three essen­tial pri­or­i­ties.

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Develop Internal Customers

Tom says treat inter­nal cus­tomers (work­force) bet­ter than exter­nal cus­tomers.

Video

TGW and TGR

Tom presents an alter­na­tive to min­i­miz­ing Things Gone Wrong.

Video

On Thoughtfulness

Tom presents his case for includ­ing thought­ful­ness in your vision state­ment.

Video

12 x 20 = 240 Lunches Per Year

Tom runs the num­bers on oppor­tu­ni­ties to build your net­work and solve prob­lems.

Video

Brand Equals Talent

In this video, Tom reminds us that brand­ing efforts depend on an empha­sis on the tal­ent.

Video

Diversity Wins

The Dif­fer­ence, a book by Scott Page, avers that diverse groups often beat experts.

Video

Innovation Equality

Tom sug­gests you imple­ment an Inno­va­tion Equal­i­ty Day, when all depart­ments do R&D.

Video

Measure Innovation

In this video, find an easy-to-imple­ment method to ensure inno­va­tion in your work.

Video

The Power of “I’m Sorry”

Tom notes that in health­care a very lit­tle thing makes a BIG dif­fer­ence to patients.

Video

Advice on Writing and Communication

In this video, Tom dis­cuss­es writ­ing influ­ences and pub­lic speak­ing.

Video

Innovation in Large Companies

A ques­tion from web­site vis­i­tor Jack Webb, “Why don’t big com­pa­nies inno­vate?”

Video

Women & Relationships

Tom asserts that, in busi­ness, you must under­stand women’s approach to rela­tion­ships.

Video

Top 27: Twenty-seven Practical Ideas

Tom’s 27 man­dates for thriv­ing in unsta­ble times.

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Innovation Tactics

Don’t fear fail­ure. Do demos. Tell a sto­ry. Tom says: “Try It.”

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Excellence Found

In this 40-slide set from 2004 known as X04, Tom gives 10 points of Excel­lence.

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Short Tour D’Horizon

Tom gives his view of the way the world of busi­ness works cir­ca 2005 and beyond.

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Irreducibles209, Sales122, This I Believe Master

Get lots of info in this three-in-one Pow­er­Point.

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PowerPoint Stuff

A mixed bag of sub­jects & quotes from Jack Welch, Nel­son Man­dela, and Moth­er Tere­sa.

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Jobs-Stanford

Tom gives his favorite lines from Steve Jobs’s 2005 Stan­ford com­mence­ment address.

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The HR/Training Manifesto

Who are we?” “What’s our sto­ry?” Every employ­ee should know the answers.

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Passion and Purpose

Strive for no less in your busi­ness life.

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Introduction to Re-imagine!

The main ideas of Tom’s book Re-imag­ine!

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The Sales 89

First there were 25 tips; then 89; then 122. Try one pre­sen­ta­tion or all three.

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22 First Things before First Things

A list of what Tom feels should be your first pri­or­i­ties.

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3H, H. Shultz, C. Hilton, and H. Kelleher

Three peo­ple whose wis­dom Tom loves! Video, also.

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73 Big Things

Find 73 of Tom’s fave tips in this Pow­er­Point, e.g., social media, pow­er of algo­rithms.

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Black Swan 44

From Nicholas Taleb’s The Black Swan, Tom culled 44 lessons for thriv­ing.

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Meetings

Tom says that meet­ings are what boss­es do.

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100 Ways to Succeed/Make Money, 1–50

The first half of the Suc­cess Tips. Also at ChangeTh­is.

The Big 8

Tom’s 8 uni­ver­sal truths of excel­lence in orga­ni­za­tions, e.g., appre­ci­at­ing your peo­ple.

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Healthcare Master

Includ­ing chap­ters such as “And They Call It Sci­ence” and “Over-treat­ment.”

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Healthcare Horrors and Hope

A look at qual­i­ty of care, tech­nol­o­gy, and the impor­tance of kind­ness.

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Creativity Short Takes

Think­ing may be the most use­ful skill in years to come.

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Excellence Always

Though Tom wrote this PPT in 2006, it applies now and always.

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XF Communication

Cross-func­tion­al com­mu­ni­ca­tion boils down to one extra­or­di­nar­i­ly sim­ple vari­able.

Video

Don’t Fear Failure

Tom tells why a man who’s unafraid to fail is an Excel­lent role mod­el.

Video

Courtesy Matters

Tom tells us grand ges­tures aren’t always nec­es­sary, but the lit­tle things that mat­ter.

Video

On Enterprise

Tom defines the aspi­ra­tion of orga­ni­za­tions: To be of ser­vice.

Video

Organizations as Cathedrals

Tom claims that excel­lent orgs are “no less than cathe­drals.”

Video

Don’t Use Standardized Forms

An NFL team wouldn’t use a stan­dard HR assess­ment on their tal­ent. And you?

Video

Hire the Last One Percenters

Look for a spe­cial class of peo­ple who can’t rest until the job’s done.

Video

Servant Leadership

TP: “What’ve you done in the past 24 hours to be of ser­vice to your orga­ni­za­tion?”

Video

Moving Stuff Around

A slides pre­sen­ta­tion about how you can become a change agent by man­ag­ing spaces.

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Innovate or Perish (PAI Summary)

10 ideas for pump­ing up inno­va­tion in your orga­ni­za­tion.

PDF

Management Collective Behavior

The Arrange­ment of Human Affairs in Pur­suit of Desired Out­comes.

PDF

State of Women in USA Business

A two-page chal­lenge from Tom: How do women fare in your orga­ni­za­tion?

PDF

In Search of Excellence

A 3-Gen­er­a­tion Report Card: 20 years from pub­li­ca­tion, Tom looks back.

PDF

Education 2002

This PDF gives Tom’s pre­scrip­tion for edu­ca­tion to pre­pare for work life today.

PDF

First-line Supervisors

Tom tells why choos­ing first-line super­vi­sors is one of your most impor­tant deci­sions.

Video

Sorry, Jack, Fortune

Tom has a one-sided dis­cus­sion with Jack Welch.

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Brand Inside

Brand Out­side = Vision, plan, mar­ket­ing. Brand Inside = Peo­ple, cul­ture, char­ac­ter.

PDF

60 TIB* (*This I Believe)

Tom’s 60th birth­day inspired this list of beliefs.

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Leadership 3

Three trea­tis­es on lead­er­ship: The Leadership50, The Leadership25, and Lead­er­ship­SHORT.

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Grant Nelson Boyd Bossidy

Tom’s paragons of the action bias are pre­sent­ed here.

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Collins

Tom out­lines a few dif­fer­ences between his think­ing and Jim Collins’s Good To Great.

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Acknowledgement

Acknowl­edge­ment” may be the most impor­tant word in the Eng­lish lan­guage, per Tom.

PDF

People (REALLY) First!

Do peo­ple come first in your orga­ni­za­tion? Mea­sure your­self by Tom’s cri­te­ria.

PDF

Human Asset Development Manifesto

Tom says peo­ple are an asset, part of your path to suc­cess.

PDF

Susan Cain: Quiet

Cain’s book inspired Tom to re-eval­u­ate how we all see the non-talk­ers among us.

PDF

Shanghai 6-Step

Tom gives “all you need to know” in six (total!) steps.

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Listening

Tom high­lights “the sin­gle most sig­nif­i­cant strate­gic strength” an orga­ni­za­tion can have.

Video

Leadership 50: All Bases

Tom’s 50 stan­dards for lead­ers, with more expo­si­tion than “Lead­er­ship 50”.

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New Millennium Master

Tom’s time­ly topics—from the year 2000! Some great insights for today.

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Definition of Leadership

In this video Tom answers a ques­tion he hears fre­quent­ly.

Video