Excellence Now

Leadership

Discover Greatness

The nub of lead­er­ship is “helping/inviting oth­ers to ‘Dis­cov­er Their Great­ness.’”

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Reductionist Leadership

A quick self-assess­ment test to rate your own lead­er­ship skills.

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Bias for Action

Do some­thing. Do any­thing. Now.

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Buckingham

The One Thing You Need to Know: The good man­ag­er uses what’s unique about each employ­ee.

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Business Fundamentals

Tom lays out this one-page list of unchang­ing fun­da­men­tals.

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Resilience

Inspired by The Black Swan, Tom describes why you should hire resilient peo­ple.

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Redux Redux Redux

Tom repeats him­self on the sub­ject of say­ing “thanks.”

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Shut Up

Tom says you’ll be amazed by what you learn if you’re will­ing to do one very sim­ple thing: Shut up.

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Showing Up Matters

The Delaware team at the U.S. Con­sti­tu­tion­al Con­gress had great impact by just being there.

Video

Never Trash Your Competitors

A sim­ple (but valu­able) truth: Don’t stoop so low as to bad­mouth the com­pe­ti­tion.

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Managing By Wandering Around

Tom expounds on one of his favorite basics from In Search of Excel­lence.

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GTHOOTO (Get The Hell Out Of The Office)

In this video, Tom sim­pli­fies the Man­ag­ing By Wan­der­ing Around strat­e­gy.

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Thoughts on Budget

Some of the most not­ed engi­neer­ing projects in the world came in over bud­get.

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Build Your Legacy

Since only your lega­cy lives on, you must con­scious­ly build it from day one.

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New Old Basics

A bare-bones out­line of busi­ness wis­dom.

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Moral Bedrock

A leader’s prin­ci­pal oblig­a­tion = Devel­op the skillset of every­one in the orga­ni­za­tion.

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Project Leadership Excellence

42 points of ref­er­ence for mea­sur­ing your project lead­er­ship skills.

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Ultimate Success Secrets

Respect, auton­o­my, and sky-high aspi­ra­tions are the attrib­ut­es that will bring you to suc­cess.

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Dale Carnegie

What Tom gleaned from the clas­sic How to Win Friends and Influ­ence Peo­ple.

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House

The TV show House inspired this list of desir­able prac­tices for busi­ness­es and lead­ers.

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Dunn/Delgado

Respon­si­bil­i­ty at the top of any orga­ni­za­tion is key.

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26 Passions—5 Damn Its

Here’s a peek into the evo­lu­tion of Tom’s think­ing.

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Thank-You Notes

Tom says, “Recog­ni­tion, appre­ci­a­tion, noth­ing gets you fur­ther.”

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Space Matters

Tom explains why who sits next to whom in your office can make a huge dif­fer­ence.

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Frontline Managers

In this video, long­time fan Dave Wheel­er asks how Tom came to focus on front­line man­agers.

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Bias for Action Video

Tom revis­its the first of the basics from In Search of Excel­lence.

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Customer Loyalty

Tom says you’ll be amazed at the pay­off when you con­cen­trate on the cus­tomer.

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Invest in People

Improv­ing the appear­ance of a biz is wast­ed if work­er atti­tude isn’t upgrad­ed too.

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The 3H Video

Howard Schultz, Herb Kelle­her, Con­rad Hilton: Lessons for busi­ness suc­cess.Pow­er­Point, also.

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Organizational Excellence

Serve your exter­nal cus­tomers by serv­ing your employ­ees first. PPT also.

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World Business Forum

At the World Busi­ness Forum in Milan, 2013, Tom talks lead­er­ship. Video.

The Dream Manager

Tom explores the mes­sage from Cool Friend Matthew Kelly’s book, The Dream Man­ag­er.

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Excellence Always Video

If not excel­lence, what else should you be doing with your time, your life? Pow­er­Point, also.

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Politics

In this video, Tom says you must “play pol­i­tics” to get things done. PDF tran­script attached.

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The Customer Comes Second

Hap­py employ­ees mean hap­py cus­tomers. Video, also.

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Corporate Social Responsibility

In this video, Tom says that cor­po­ra­tions must be part of the com­mu­ni­ty.

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Talent

Tom says, “PAY Incred­i­bly Well. Pur­sue DIVERSITY. Seek out THE STRANGE ONES.”

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Re-imagine! Video

Watch Tom speak about rein­ven­tion in Eng­lish with Brazil­ian Por­tuguese sub­ti­tles.

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To-Don’t List

Man­agers of all kinds should sup­ple­ment the “To-Do” list with the … “To-Don’t” list.

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Three-Minute Apologies

Per Tom, one of the most impor­tant prac­tices you can adopt is the apol­o­gy.

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Tuck In the Shower Curtain

Tom’s les­son from Con­rad Hilton is to be sure the lit­tle things get done.

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Enron Juror

A teacher among the jurors at the tri­al for Enron gave his the­o­ry of lead­er­ship.

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CEOS Are Idiots

Tom intro­duces his list of mis­judg­ments made by CEOs.

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Action NEW

Tom puts some new empha­sis on his bias for action.

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Mini Presentations

Includes: Imple­men­ta­tion, Cor­po­rate Cul­ture, Man­ag­ing By Wan­der­ing Around, Design.

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Guerrilla Advantage

Agili­ty is the key.

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(REALLY!) First Things Before First Things

Chap­ter 4, The Works. Increase your ROI- in rela­tion­ships.

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The Soft Edge

Appen­dix 3, Excel­lence. NO EXCUSES! Tom’s fore­word to Rich Karlgaard’s book.

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Putting People First: A Moral Imperative

Chap­ter 8, The Works. Peo­ple devel­op­ment is HYPER-IMPORTANT.

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DESIGN MINDEDNESS

Chap­ter 12, The Works. A “per­va­sive design mind­ed­ness” affects, “well, every­thing.”

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Cross-Functional Excellence

There is no Excel­lence with­out cross-func­tion­al Excel­lence.

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Leadership: 46 Scattershot Tactics

Chap­ter 16, The Works. Improve lead­er­ship effec­tive­ness.

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Tom Peters’ Purpose

Use your time at work to “max­i­mize human free­dom to cre­ate and serve.”

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Respect PLUS

Lis­ten, solic­it work­ers’ opin­ions, and make respect your default atti­tude.

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Project 05

A col­lec­tion includ­ing: CEOs Are Idiots and New Econ­o­my, New Biz Degrees, among oth­ers.

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Talent 57

Orga­ni­za­tions exist to serve. Peri­od. Lead­ers live to serve. Peri­od.

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Systems Second

Appen­dix 2, Excel­lence. NO EXCUSES! Exe­cu­tion is more impor­tant than busi­ness sys­tems.

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Tom Peters’ Lessons

Every­thing Tom learned about small busi­ness in the 25 years from 1981 to 2006.

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Library of Best Quotes

Appen­dix, The Works. Tom’s selec­tion of wis­dom from oth­ers.

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Quality 136

Qual­i­ty is the answer to “What’s the Point?”

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All You Need to Know MASTER

Includes the themes of decen­cy; curios­i­ty; action; and try, fail, try again.

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The Big 5

The art of lis­ten­ing is fea­tured, with cour­tesy and appre­ci­a­tion as corol­lary behav­iors.

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The Heart of Branding

With news in real time on the Web, you must pro­tect your brand image.

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Business Excellence in a Digital Age

Tom says busi­ness now is much the same as in 1982 when he co-wrote Search.

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Interviewing Excellence

How to con­duct an inter­view to get the best peo­ple into your orga­ni­za­tion.

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Symbolic Behavior

What’s essen­tial? Show­ing up!

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The Memories That Matter

Tom’s thoughts on how you’ll look back on your lega­cy.

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XF (Cross-Functional) 50

Tom says that cross-func­tion­al min­gling is essen­tial to suc­cess!

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Organizations Serve

Tom envi­sions lead­ers in ser­vice to employ­ees … in pur­suit of prof­it.

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History of the 7S Model

Tom gives the sto­ry of the gen­e­sis of the McK­in­sey 7S Frame­work.

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People (REALLY!) First

Chap­ter 6, The Works. An essen­tial focus in an ever-chang­ing world of work.

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X2

Excel­lence Two: Tom describes two things he obsess­es about.

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Equations

Man­age­ment as alge­bra­ic func­tions, e.g., S = ƒ(…); “Suc­cess is a func­tion of …”

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The Problem Is Rarely the Problem

The response to the prob­lem invari­ably ends up being the real prob­lem.

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First Things First

Focus on: cross-func­tion­al excel­lence and first-line man­age­ment.

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Bossidy

Exe­cu­tion is the best strat­e­gy; an idea enhanced by Exe­cu­tion, by Bossidy and Cha­ran.

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Re-imagine Manifesto

Tomato TomA[h]to!” A list of “They say… I say” con­trasts. Also at ChangeTh­is.

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Listening and … Four Words

To engage your work­force, lis­ten and use four sim­ple words.

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Recession Thoughts: Sacred Trust

To lead is to be respon­si­ble for the growth of your fel­low humans.

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The Squint Test

Does your project team resemble—even slightly—the mar­ket it serves?

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War on Linearity

Think vs. Do.

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Ulysses S. Grant

Lessons Tom gleaned from read­ing Grant by Jean Edward Smith.

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Love Politics

Love office pol­i­tics, but don’t lose sight of the big ques­tions, like “Why am I here?”

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The Power of Apology

Tom sug­gests adding how to apol­o­gize effec­tive­ly to your strate­gic strengths.

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MBWA with Howard Shultz

Star­bucks’ Schultz uses Tom’s favorite basic from In Search of Excel­lence.

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Key Question

A senior leader need not be the #1 strate­gist; he hires the #1 strate­gist.

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Language Matters

Pay atten­tion to words. “If you want an ener­getic place, use ener­getic lan­guage.”

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Two Decisions a Year

Tom declares that your lega­cy is deter­mined by the peo­ple you leave behind.

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The 4 Most Important Words

In a blog com­ment, Tom dis­cov­ered four words to use to empow­er your peo­ple.

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Lead by Example

David D’Alessandro says “It’s always show time.” I.e., you lead by exam­ple.

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Enterprise* (*At Its Best)

Orga­ni­za­tions exist to serve. Also at Change This.

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Leadership 11

The Change Tsuna­mi”: jobs; tech­nol­o­gy; glob­al­iza­tion; and war, warfight­ing & secu­ri­ty.

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Building Success

Phi­los­o­phy of Dave Lin­iger (RE/MAX): Ensure the suc­cess of those who work for you.

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209 Irreducibles

209 truths that Tom finds unde­ni­able, such as: “We all have cus­tomers.”

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The Top 50 “Have Yous”

Have you called a cus­tomer? Thanked an employ­ee? Etc.

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Leadership 50

An updat­ed “Lead­er­ship 50: All Bases,” these slides out­line lead­er­ship best prac­tices.

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Five or Fewer Words to the Wise

Tom’s def­i­n­i­tions of excel­lence in 5, 4, 3, 2, or 1 words.

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The Adaptive Organization

Hire for atti­tude, char­ac­ter, and proven team­work more than for skill.

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Debunking 6 Myths

Six superbly researched books attack six management/performance Foun­da­tion Myths.

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You Are Your Calendar

If your cal­en­dar doesn’t reflect your stat­ed pri­or­i­ties, you’re lying to your­self.

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TDY Finance

Tom advis­es you to take a tem­po­rary duty assign­ment (TDY) in the finance depart­ment.

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Read These Books

Tom pro­vides a must-read book list to help you with rela­tion­ships in busi­ness.

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Out-Read the Other Guy

Tom talks about a key to suc­cess: read­ing. Stay informed and devel­op ana­lyt­i­cal skills.

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Implementation Master

You can plan indef­i­nite­ly or move on to the busi­ness of imple­ment­ing the plan.

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The Getting-Things-Done MBA

Tom’s view on max­i­miz­ing the imple­men­ta­tion skills of your orga­ni­za­tion.

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Develop Internal Customers

Tom says treat inter­nal cus­tomers (work­force) bet­ter than exter­nal cus­tomers.

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On Thoughtfulness

Tom presents his case for includ­ing thought­ful­ness in your vision state­ment.

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Diversity Wins

The Dif­fer­ence, a book by Scott Page, avers that diverse groups often beat experts.

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Hold ‘Em and Fold ‘Em

In this video, Tom’s advice is to hang in longer than any­one else thinks is wise.

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Measure Innovation

In this video, find an easy-to-imple­ment method to ensure inno­va­tion in your work.

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The Power of “I’m Sorry”

Tom notes that in health­care a very lit­tle thing makes a BIG dif­fer­ence to patients.

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Best Practices, Love ‘Em and Hate ‘Em

Tom says best prac­tices as busi­ness strat­e­gy can be effec­tive, or not.

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Women & Relationships

Tom asserts that, in busi­ness, you must under­stand women’s approach to rela­tion­ships.

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The Solutions Imperative

This pre­sen­ta­tion from 2002 has many of Tom’s favorite quotes from that era.

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Robert Cooper

A look at The Break­ing of Nations: Order and Chaos in the 21st Cen­tu­ry, by Coop­er.

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Irreducibles209, Sales122, This I Believe Master

Get lots of info in this three-in-one Pow­er­Point.

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The HR/Training Manifesto

Who are we?” “What’s our sto­ry?” Every employ­ee should know the answers.

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Introduction to Re-imagine!

The main ideas of Tom’s book Re-imag­ine!

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22 First Things before First Things

A list of what Tom feels should be your first pri­or­i­ties.

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3H, H. Shultz, C. Hilton, and H. Kelleher

Three peo­ple whose wis­dom Tom loves! Video, also.

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73 Big Things

Find 73 of Tom’s fave tips in this Pow­er­Point, e.g., social media, pow­er of algo­rithms.

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Meetings

Tom says that meet­ings are what boss­es do.

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This I Believe

Tom’s 60 beliefs. You can find the PDF at ChangeTh­is, also, and the PPT here.

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The Big 8

Tom’s 8 uni­ver­sal truths of excel­lence in orga­ni­za­tions, e.g., appre­ci­at­ing your peo­ple.

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Business Degrees

Tom sug­gests Mas­ter of Meta­bol­ic Man­age­ment, Doc­tor of Enthu­si­asm, and more.

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XF Communication

Cross-func­tion­al com­mu­ni­ca­tion boils down to one extra­or­di­nar­i­ly sim­ple vari­able.

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Don’t Fear Failure

Tom tells why a man who’s unafraid to fail is an Excel­lent role mod­el.

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Courtesy Matters

Tom tells us grand ges­tures aren’t always nec­es­sary, but the lit­tle things that mat­ter.

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Thoughts on Tom Watson

Tom shares the secret of Excel­lence accord­ing to the founder of IBM.

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On Enterprise

Tom defines the aspi­ra­tion of orga­ni­za­tions: To be of ser­vice.

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Organizations as Cathedrals

Tom claims that excel­lent orgs are “no less than cathe­drals.”

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Don’t Use Standardized Forms

An NFL team wouldn’t use a stan­dard HR assess­ment on their tal­ent. And you?

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Hire the Last One Percenters

Look for a spe­cial class of peo­ple who can’t rest until the job’s done.

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Servant Leadership

TP: “What’ve you done in the past 24 hours to be of ser­vice to your orga­ni­za­tion?”

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Moving Stuff Around

A slides pre­sen­ta­tion about how you can become a change agent by man­ag­ing spaces.

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Innovate or Perish (PAI Summary)

10 ideas for pump­ing up inno­va­tion in your orga­ni­za­tion.

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Management Collective Behavior

The Arrange­ment of Human Affairs in Pur­suit of Desired Out­comes.

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First-line Supervisors

Tom tells why choos­ing first-line super­vi­sors is one of your most impor­tant deci­sions.

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Work on Your Writing

Tom reminds us that writ­ing is a craft to be honed.

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Sorry, Jack, Fortune

Tom has a one-sided dis­cus­sion with Jack Welch.

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Brand Inside

Brand Out­side = Vision, plan, mar­ket­ing. Brand Inside = Peo­ple, cul­ture, char­ac­ter.

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60 TIB* (*This I Believe)

Tom’s 60th birth­day inspired this list of beliefs.

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Leadership 3

Three trea­tis­es on lead­er­ship: The Leadership50, The Leadership25, and Lead­er­ship­SHORT.

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Grant Nelson Boyd Bossidy

Tom’s paragons of the action bias are pre­sent­ed here.

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Collins

Tom out­lines a few dif­fer­ences between his think­ing and Jim Collins’s Good To Great.

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A Passion for Passion

Tom says, “Use the word ‘Pas­sion’” in busi­ness … often.

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Acknowledgement

Acknowl­edge­ment” may be the most impor­tant word in the Eng­lish lan­guage, per Tom.

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People (REALLY) First!

Do peo­ple come first in your orga­ni­za­tion? Mea­sure your­self by Tom’s cri­te­ria.

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Human Asset Development Manifesto

Tom says peo­ple are an asset, part of your path to suc­cess.

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Shanghai 6-Step

Tom gives “all you need to know” in six (total!) steps.

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Listening

Tom high­lights “the sin­gle most sig­nif­i­cant strate­gic strength” an orga­ni­za­tion can have.

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Leadership 50: All Bases

Tom’s 50 stan­dards for lead­ers, with more expo­si­tion than “Lead­er­ship 50”.

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Women

Chap­ter 15, The Works (PPT). Mar­ket #1 For Every­thing AND the Most Effec­tive Lead­ers.

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The “Have You” 50 plus XF 50

A Pow­er­Point of Have You 50 paired with XF (Cross-Func­tion­al) 50.

Definition of Leadership

In this video Tom answers a ques­tion he hears fre­quent­ly.

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