Power of "Small Courtesies" | Excellence Now by Tom Peters

Slide sets

1 Launching Excellence
2 MORAL Basis for Enterprise
3 First-line Supervisors Rule
4 XFX/Cross-Functional EXCELLENCE
5 Strategic Listening
6 Boomer-Geezer Bonanza
7 Meetings as Leadership Tool #1
8 EXECUTION
9 RELENTLESS
10 You ARE Your Calendar
11 Power of “Small Courtesies”
12 People! People! People!
13 Brand You! No Option!
14 Ready. Fire! Aim.
15 We Are Who We Hang Out With
16 Things Gone RIGHT
17 Make Every EXPERIENCE Memorable
18 Design is EVERYTHING
19 MONOPOLY through EXCELLENCE
20 Women Buy! Women Roar! Women Rule!
21 From Customer Satisfaction to CUSTOMER SUCCESS!
22 WOW!
23 End Material
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In the 30 years since the publication of In Search of Excellence, I've given 2,500+ presentations on organizational and personal excellence. For two+ years I pulled those 30 years of materials together. Throughout 2012, we released one part every two weeks, essentially “the best of”—a heavily annotated, 23-part mega-“presentation” titled “Excellence. Now.” This video gives you a preview. Use this material as you wish and please “steal” all you want! —Tom Peters

11 | Power of "Small Courtesies" | The Effects of Small Courtesies can last for Decades! A “3 minute I’m sorry call” saves marriages and billion dollar sales! Download: PPT | PDF