The Works

Welcome to The Works, where Tom Peters shares his master PowerPoint slide set along with over 50,000 words of annotation, essentially writing a book. He intends to spur you to action by framing timeless business truths in the current turbulent times. Start your quest for EXCELLENCE here.

32 Customer Entanglement Strategies Need a few tips on how to keep customers thoroughly entangled and in relationship with your brand for life? Need to light a fire under a colleague about customer service? These 32 strategies are a splash of cold hard truth in the face for what your focus should be if your intent is excellent customer service. [PDF | PPT]